Support aplenty
In this age of online-only documentation, we were thrilled with SystemSuite's 200-page printed manual. This tome details all of the software's features with helpful diagrams and step-by-step instructions. The company provides phone tech support Monday through Friday between 8 a.m. and 5 p.m. MT, as well as e-mail support. Though V-com's Web site provides extensive help files and FAQs, most of them referred to previous versions of the software, which we found confusing.
Cheap, reliable, and chock-full of tools
The bottom line: if you're looking for a complete set of system tools and don't want to spend a lot of money, V-com offers a compelling solution. Even if you take advantage of only a fraction of its many features, the retail price of $59.95 makes it a bargain. Compared to the $70 Norton SystemWorks 2002, which doesn't include personal firewall software, the bargain is obvious. Still, if you're more worried about absolute protection than saving money, Norton AntiVirus 2002 is a safer bet.
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